Customer Service Excellence

• Active listening skills

• Keep a positive mindset

• Deal with difficult customers

Make sure your Customer Service Reps get it right, first time, every time with our Customer Service Excellence course. The course includes:

Learn to Listen

 • Active Listening

 • Open questions and probing

 • Dealing with difficult customers

Time Management

 • Prioritisation

 • Focus on tasks

 • Free software solutions

Positive Mindset

 • Build self awareness

 • Not taking it personally

 • Mindfulness to reset and focus

"Matthew delivered countless group and 1-2-1 training sessions for MOO's UK and US customer service teams.

The agents loved his engaging, interactive approach and the managers were quick to praise the results."

“Excellent training, really great style that was both enjoyable and insightful.”

6 hour comprehensive course rates (based in Central London)





2 - 4

4 - 6

6 - 10

Price per participant + Vat





Get in


Power the Change Ltd

Interchange Triangle,

Stables Market,

Chalk Farm Road,


London. NW1 8AB

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