Customer Service Excellence

• Active listening skills

• Keep a positive mindset

• Deal with difficult customers

Make sure your Customer Service Reps get it right, first time, every time with our Customer Service Excellence course. The course includes:

Learn to Listen

 • Active Listening

 • Open questions and probing

 • Dealing with difficult customers

Time Management

 • Prioritisation

 • Focus on tasks

 • Free software solutions

Positive Mindset

 • Build self awareness

 • Not taking it personally

 • Mindfulness to reset and focus

"Matthew delivered countless group and 1-2-1 training sessions for MOO's UK and US customer service teams.

The agents loved his engaging, interactive approach and the managers were quick to praise the results."

“Excellent training, really great style that was both enjoyable and insightful.”

Get in


Power the Change Ltd.
Labs Atrium,
North Stables Market,

Chalk Farm Road,
Camden Town,
London, NW1 8AH.

Fellow of:

Member of:

Latest posts and articles